Shipping
Shipping Policy
Our store organizes its rules on processing, delivery, and tracking in the following sections. For help with this page, contact support@puracyjade.shop.
Store guidance on processing and transit
This processing and transit section covers orders and visits through this website. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays. Questions about this section may be sent to support@puracyjade.shop.
Store guidance on delivery issues
This delivery issues section covers orders and visits through this website. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact support@puracyjade.shop or 409-434-5600. We will work with the carrier and provide an appropriate resolution under our Refund Policy. Questions about this section may be sent to support@puracyjade.shop.
Our approach to delivery area
This delivery area section covers orders and visits through this website. We currently deliver solely to addresses within the United States. Standard shipping is free. Questions about this section may be sent to support@puracyjade.shop.
Our approach to returns after delivery
For customers using this website, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, our store also pays the return shipping cost and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracyjade.shop.
Information covering tracking and addresses
The following tracking and addresses guidance applies to purchases from our store. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins. Questions about this section may be sent to support@puracyjade.shop.
Contact Information
Email: support@puracyjade.shop
Phone: 409-434-5600
Physical address: 1074 County Road 617, Enterprise, Alabama, 36330, United States